Handle twice the business conversations effortlessly with WhatsApp Team Inbox software

Add notes, tag teammates, or assign conversations all from a single WhatsApp Team Inbox. Manage more messages effortlessly with smart automations and seamless chatbot-to-agent handoffs

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Key Tools and Features Offered by WhatsApp Team Inbox

Collaborate on a single WhatsApp account with multiple team members

Manage all conversations without juggling multiple WhatsApp numbers

View all customer interactions in one unified inbox
Provide unique logins for any team size — from 5 to 100 members — using a single WhatsApp number
Engage users instantly with AI-powered bots, ensuring no message is ever missed

Maximize efficiency with an AI-powered compose box

Let AI handle routine tasks so your team can focus on high-value customer engagements

Instantly trigger conversation workflows and select WhatsApp templates
Use AI to rewrite messages, translate into 100+ languages, or deploy canned responses for fast, accurate replies
Seamlessly transfer chats between team members, departments, and bots without interrupting the user experience

Optimize team management and assign conversations efficiently

Control how messages are assigned to different team members

Assign teams and roles to users to maintain clear hierarchy and responsibilities
Route conversations to the right team based on their expertise or specialization
Automatically balance workloads across teams to give every rep a fair chance at meeting their quotas

Key Benefits of WhatsApp Team Inbox for Your Business

Complete Customer Chat Overview

Access complete chat history with every prospect to maintain context. Whoever handles the conversation next will have the full background at their fingertips

Complete Interaction Transparency

Team leaders can monitor all customer interactions in real-time, ensuring consistent service quality. They can also provide guidance whenever needed to keep the team aligned and efficient

Highlight High-Value Conversations

Receive alerts for important opportunities that need immediate attention. Use custom tags to organize and segment every conversation effectively

Enhance Engagement with Rich Media Messages

Share content in various formats — including images, videos, PDFs, catalogs, voice notes, bot templates, and interactive reply buttons — to add value and boost responses

How to begin using the WhatsApp Team Inbox software

Link your WhatsApp Business account

Create your WADEMO account and connect your WhatsApp Business API number. Go to the Users, Teams, and Roles sections to configure your team with proper access permissions

Manage conversations and set up your team

After adding team members, assigning permissions, and defining your team structure, navigate to the Conversations tab on the right panel. Once everything is ready, shift to the Conversations tab on the left to start managing chats

Personalize your shared inbox

Create assignment rules, set up bot workflows, add product catalogs, build canned responses, and customize notifications according to your team’s workflow and preferences

Monitor agent performance effortlessly

Start responding to customer messages inside the WhatsApp Team Inbox. Use built-in analytics to track performance and consistently enhance how your team operates